Achieving Synergy - Displaying items by tag: communication
As a leader, you’ve probably worked on improving your communication skills. You will have read and implemented different strategies to improve your communication and hopefully you will have seen success.
For many people, though, they will still have negative communication experiences. Why is that? Why do we still have negative communication experiences even when we supposedly know what we need to do to communicate effectively?
Have you ever reached a point in communication where things are just bad, to put it mildly? Despite our best intentions, communication can break down. If issues are not rectified, trust and relationships deteriorate to the point where people—good people—become antagonistic and aggressive in their communication. This happens in personal lives, and it happens at work.
A number of years ago, I was called in to help a client. The client was a large resources company here in Perth that worked closely with external service providers. At that time, a lot of work in the industry was being completed by external service providers, so the operating company needed to work extremely closely with external organisations on a daily basis. And, they needed efficient, effective, deep, and healthy communication for this to be a success. In this instance, the communication was failing in all areas and project disaster was a very real and rapidly approaching possibility. Read on to discover how we worked through the conflict and got the team on track to success.
If you’ve been following me for a while now, you’ll know that I often talk about the social aspect of being human and how it affects the way we work. That’s because I really do think that it’s key to business success, and is becoming increasingly important in a competitive and interconnected world. Quite simply, it’s our ability to collaborate that sets the human species apart, and ever increasingly, it’s the companies that harness this power appropriately that do well in the business arena.
Empathy is a key human trait. Societies, even in their most basic form, require us to be able to imagine life from another’s perspective.
If you ask most people which trait they think is more important in a leader, trust or competence, the majority will answer competence. In general, we want other people to see us as being competent; yet, the trait we most look for in others when we meet them is trust (or rather, warmth).
While there is no universally accepted definition of what leadership is, there are key aspects of leadership that nearly everyone can agree on. One of these is that a true leader will develop the people around them, and encourage them to support one another.